Attention for YANHUA MB Compact 4

Attention for MB SD C4:
Software version: 2013.07
Hardware version: 2.02
(please do not do hardware updating yourself, it will cause the C4 crash, then the only way is to send back for repairing, and repairing fees is 20USD/time)
If you want to update old version to v2.0, you need to use the update package from careucar.

What’s more, for the MB SD C4 MB star c4 sent back to repaired, most of their host do not completely upgrade. The customer takes it to do cars immediately when it upgraded only half, and so the host is easy to appear problem.

If you need to upgrade, please do not through prompt to upgrade when the tools doing the cars, because that is easy to lead the host crash. You should install the battery in accordance with the steps of the upgrades. What’s more, the host upgrade up to half, it also need the maintenance fees.

Technical support FAQ of MB SD Connect Compact 4

Q: I want to ask you that how to change the DAS langjuage?
A: No matter what car you want to diagnose with this star c4, when you open the software, enter Xentry first. After you enter Xentry, setup the language you want. When you use Xentry to work on your car, you need to enter DAS to diagnose and program, then software will switch from Xentry to DAS automatically. What language you setup for the Xentry, you will get the same language in DAS. So Xentry has 21 kind languages, DAS has 21 kind languages too.

Q: After i find Fingerprint ID of MB SD C4, i click “Diagnostic”, it do not show me the Fingerprint ID, but the following error prompt: “Internal error (3.17)- 3.89 You must contact the user help Desk “, why?
A: Your computer is not compatible with this star software, change another computer to install the software. This is the lowest configuration for computer: CPU 2.0GHZ or above, 2GB memory or more, Windows XP professional. If your computer is D630, then needs integrated video card and 1GB memory or above.

Q: Does this MB SD C4 software HDD has requirement for computer or computer system? Can i use win7 system to install this software? Do you have SATA HDD?
A: Please install the software on XP system. XP system is best for this software. More steady for software running. Do not advice you use win7 system.
There are different hdd to choose: Dell d630 hdd and external hdd. If you have D630 computer, then choose D630 HDD, if you do not have this computer, then choose External HDD. Attention: For D630 hdd, make sure your computer is integrated video card and with 1GB memory, because the D630 of discrete video card is easy to have blue screen or shutdown and restart, restart and shutdown. …..For SATA HDD, based on the HDD type you choose.

MB SD Connect Compact 4 technical support

MB SD C4 technical support

Q: Does this MB star series software HDD has requirement for computer or computer system? Can i use win7 system to install this software? Do you have SATA HDD?
A: Please install the software on XP system. XP system is best for this software. More steady for software running. Do not advice you use win7 system.
There are different hdd to choose: Dell d630 hdd and external hdd. If you have D630 computer, then choose D630 HDD, if you do not have this computer, then choose External HDD. Attention: For D630 hdd, make sure your computer is integrated video card and with 1GB memory, because the D630 of discrete video card is easy to have blue screen or shutdown and restart, restart and shutdown. …..For SATA HDD, based on the HDD type you choose.

Q: After i find Fingerprint ID, i click “MB SD C4c”, it do not show me the Fingerprint ID, but the following error prompt: ” Internal error (3.17)- 3.89 You must contact the user help Desk “, why?
A: Your computer is not compatible with this star software, change another computer to install the software. This is the lowest configuration for computer: CPU 2.0GHZ or above, 2GB memory or more, Windows XP professional. If your computer is D630, then needs integrated video card and 1GB memory or above.

Q: Can i change the DAS language? How to change?
A: No matter what car you want to diagnose with this star c4, when you open the software, enter Xentry first. After you enter Xentry, setup the language you want. When you use Xentry to work on your car, you need to enter DAS to diagnose and program, then software will switch from Xentry to DAS automatically. What language you setup for the Xentry, you will get the same language in DAS. So Xentry has 21 kind languages, DAS has 21 kind languages too.

MB SD Connect c4 language support questions

I just received the MB SD C4 that I bought from you yesterday. I am German, and I want to read in German, so I try to set the language of DAS this morning but failed. There are 21 language options in the MB SD C4, but I am wondering how many languages are available when using its DAS?

Anton

Dear Anton:
After you set the language in Xentry, the language MB SD C4 will be the same language for diagnosing, if you use Xentry every time you diagnose a car. The total 21 languages are available in this circumstances.

One thing you have to pay attention, if you do not diagnose or program in Xentry window, the system will automatically use DAS to do the work. The language in DAS will most likely be the language you set before.

However, if your DAS is installed on the desktop, only English is available then. In this situation, you should enter Xentry window for a different language.

MB SD Connect Compact C4 blank screen

seemed something wrong with it. After I powered up the tool, the screen illuminated, but there was nothing on the blank. What could be the problem? How to solve the problem? Thank you very much.

Tim

Dear Tim,

In most cases, there would not be blank screen for a new device. This could be caused due to improper transportation. Please disassemble the machine and check whether the screen was loose or desoldered. If the screen is not well soldered, you can either get your local mechanics to fix it, or you can send it back for repair.

We have checked every device before shipping, and there should be no product like this being delivered to you. It is likely that the tool was damaged during transportation. We are sorry for the inconvenience.